Terms & Conditions

By accessing, browsing, registering, or otherwise using any website, product, application, or service owned or operated by HAVODDS PRIVATE LIMITED (CIN: U62011RJ2026PTC111801) ("HAVODDS", "we", "us", or "our"), including but not limited to havodds.com, havodds.in, HavCloud, HavAI, HavStudio, HavOS, and SunoZra, you ("User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy.

If you are accessing our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not agree to these Terms, you must immediately discontinue use of our services.

For the purposes of these Terms, the following definitions apply:

• "Services" — all products, platforms, APIs, websites, mobile applications, and SaaS offerings operated by HAVODDS.
• "User" / "you" — any individual or legal entity accessing or using our Services.
• "Account" — a registered profile created by a User to access our Services.
• "Content" — any text, images, video, audio, code, data, or other material uploaded, transmitted, or made available through our Services.
• "Subscription" — a recurring paid plan granting access to specific features of our Services over a defined period.
• "Platform" — collectively, all websites, web applications, mobile apps, APIs, and infrastructure operated by HAVODDS, including havodds.com, havodds.in, and sunozra.com.
• "SunoZra" — a real-time video chat and audio call platform operated by HAVODDS, available at sunozra.com.
• "Coach" — a verified expert or service provider listed on SunoZra who delivers sessions to Clients.
• "Client" — a User who books and attends sessions with a Coach on SunoZra.
• "Intellectual Property" — all patents, trademarks, service marks, trade names, copyrights, trade secrets, and other proprietary rights.
• "Applicable Law" — the laws of the Republic of India including the IT Act 2000, Consumer Protection Act 2019, Indian Contract Act 1872, and all other applicable statutes.

Eligibility:

• You must be at least 18 years of age to use our Services. By using our Services, you confirm you are 18 or older, or accessing with verifiable parental/guardian consent.
• SunoZra is intended exclusively for users aged 18 and above.
• Users must be capable of entering into a legally binding contract under the Indian Contract Act, 1872.

Prohibited Activities:

You agree NOT to:

• Use our Services for any unlawful purpose or in violation of any applicable local, state, national, or international law
• Transmit any content that is defamatory, obscene, fraudulent, harassing, threatening, or offensive
• Attempt to gain unauthorised access to any part of our Services or servers
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of our software
• Scrape, crawl, or use automated means to access or collect data from our Services without prior written consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Introduce viruses, trojans, or other malicious code into our systems
• Interfere with or disrupt the integrity or performance of our Services
• Resell, sublicense, or commercially exploit our Services without express written authorisation from HAVODDS

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at support@havodds.com of any suspected unauthorised use of your Account.

• Fees: Prices for our Services are displayed on the respective product pages and are denominated in Indian Rupees (INR) unless otherwise specified. All prices are inclusive of applicable GST unless stated otherwise. Our GSTIN is 08AAICH5060N1Z6. This number should be used by B2B clients for input tax credit claims.
• Taxes: You are responsible for all applicable taxes, duties, and levies imposed by government authorities in your jurisdiction in addition to our listed prices.
• Billing Cycles: Subscriptions are billed on a recurring basis (monthly or annually, as selected at purchase). Your billing cycle starts on the date of your initial purchase.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will receive a reminder before renewal.
• Payment Methods: We accept payments via UPI, net banking, credit/debit cards, and other methods as listed at checkout, processed through Razorpay and other authorised payment gateway partners. By making a payment you agree to Razorpay's terms of service.
• Failed Payments: If a payment fails, access to paid features may be suspended until payment is successfully processed. We will attempt to notify you via email.
• Price Changes: We reserve the right to modify our pricing with at least 30 days' notice via email or a notice on our website. Price changes will not affect your current billing cycle.

All content, features, functionality, software code, design, trademarks, logos, service marks, trade names, and other intellectual property made available through our Services are the exclusive property of HAVODDS Private Limited or its licensors, and are protected by Indian and international intellectual property laws.

This includes, without limitation:

• The HAVODDS name and logo, and logos of all products (HavCloud, HavAI, HavStudio, HavOS, SunoZra)
• All source code, algorithms, databases, software, and platform architecture
• All written content, graphics, illustrations, icons, and UI designs

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for your personal or internal business purposes, subject to these Terms.

You may not copy, reproduce, modify, distribute, display, perform, transmit, publish, licence, create derivative works from, or sell any part of our Services or content without our prior written consent. Unauthorised use constitutes copyright infringement and may result in civil and criminal liability under Indian law.

Content you create or upload through our Services remains yours. By submitting content, you grant HAVODDS a worldwide, royalty-free licence to use, host, store, and display such content solely to provide the Services.

To the fullest extent permitted by applicable law, HAVODDS Private Limited and its directors, employees, agents, affiliates, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages
• Loss of profits, revenues, data, goodwill, or business opportunities
• Damages resulting from your inability to access or use our Services
• Damages resulting from unauthorised access to or alteration of your content or data
• Any content posted or transmitted by third parties through our Services
• Interruptions, bugs, viruses, or errors in our Services

Our total aggregate liability for any claim arising out of or related to these Terms or our Services shall not exceed the total amount paid by you to HAVODDS in the 3 months immediately preceding the event giving rise to the claim, or INR 1,000, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, HAVODDS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on our Platform
• Warranties relating to the quality or outcome of any coaching session on SunoZra — results may vary and are not guaranteed
• Warranties that defects in the Services will be corrected

You use our Services at your own risk. Any content downloaded or otherwise obtained through use of our Services is downloaded at your own risk and you will be solely responsible for any damage to your device or loss of data that results from such download.

HAVODDS does not warrant or endorse and does not assume liability for any product or service advertised or offered by a third party through our Services.

You agree to defend, indemnify, and hold harmless HAVODDS PRIVATE LIMITED and its directors, officers, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your access to or use of our Services in violation of these Terms
• Your violation of any third-party right, including any intellectual property, privacy, or proprietary right
• Any content you submit, post, transmit, or make available through our Services
• Your violation of any applicable law or regulation
• Any misrepresentation made by you
• Any dispute between you and another User, or between you and a Coach/Client on SunoZra

HAVODDS reserves the right, at your expense, to assume exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. You must not settle any claim without HAVODDS's prior written consent.

a) Informal Resolution (Mandatory First Step):

Before initiating any formal legal proceedings, you agree to first attempt to resolve the dispute informally by contacting HAVODDS at support@havodds.com with a written description of the dispute, the relief sought, and your contact information. We will try to resolve the dispute within 30 days of receiving notice.

b) Arbitration:

If the dispute cannot be resolved informally, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, or as appointed by the courts of Hanumangarh, Rajasthan in case of disagreement.

• Seat and venue of arbitration: Hanumangarh, Rajasthan, India
• Language: English or Hindi
• The arbitrator's award shall be final and binding

c) Consumer Disputes:

Nothing in this clause prevents you from approaching the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, as may be applicable based on the value of the claim.

d) Class Action Waiver:

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action, to the extent permitted by law.

Our Services may contain links to third-party websites, platforms, tools, or services that are not owned or controlled by HAVODDS. These links are provided for your convenience only.

HAVODDS has no control over the content, privacy policies, or practices of any third-party websites or services, and assumes no responsibility or liability for them. We do not endorse or make any representations about third-party sites or their content.

Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties. We strongly encourage you to review the privacy policies of any third-party service you visit or use.

SunoZra may integrate third-party communication infrastructure providers for video and audio call functionality. HAVODDS is not responsible for service disruptions or data handling practices of such infrastructure providers beyond what is contractually required.

Termination by You:

You may terminate your Account at any time by contacting us at support@havodds.com or through the account settings in our platform. Termination does not entitle you to any refund except as provided in our Refund Policy.

Termination or Suspension by HAVODDS:

We reserve the right to suspend or permanently terminate your Account and access to our Services immediately, with or without notice, if:

• You breach any provision of these Terms or our Privacy Policy
• We suspect fraudulent, abusive, or illegal activity associated with your Account
• You engage in conduct that could harm other users, third parties, or HAVODDS
• Payment obligations remain unfulfilled after reasonable notice
• We are required to do so by law or a regulatory authority
• We discontinue a product or service (with reasonable advance notice)

Upon termination, your right to use our Services immediately ceases. We may retain your data for a period necessary to comply with legal obligations, after which it will be deleted in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination will do so.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the use of our Services that is not resolved through arbitration (as described in the Dispute Resolution clause) shall be subject to the exclusive jurisdiction of the competent courts of Hanumangarh, Rajasthan, India — being the jurisdiction of HAVODDS's registered office. You consent to the personal jurisdiction of these courts and waive any objection to such jurisdiction on grounds of venue, inconvenient forum, or otherwise.

For disputes not exceeding INR 1,00,000, the parties may opt for online dispute resolution or consumer forums under the Consumer Protection Act, 2019.

HAVODDS reserves the right to update, modify, or replace any part of these Terms at any time at its sole discretion. We will provide notice of material changes by:

• Updating the "Last updated" date at the top of this page
• Posting a prominent notice on our website or within our applications
• Sending an email notification to your registered email address for significant changes

Changes will take effect 30 days after posting, except for changes required by law or to address urgent security or legal concerns, which may be effective immediately. This notice period complies with the Consumer Protection Act, 2019 and gives users adequate time to review material changes.

Your continued use of our Services after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Services and may request account closure.

For any questions regarding these Terms, please contact:

• Company: HAVODDS PRIVATE LIMITED
• CIN: U62011RJ2026PTC111801
• Registered Address: Chak 7 PBN (Dulmana), Pilibanga, Hanumangarh, Rajasthan – 335803
• Email: support@havodds.com
• Phone: +91 63776 88547
• Website: havodds.com | havodds.in